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TRAVLEA SUPPORT
PO Box 45
Culburra Beach
NSW 2540
Phone: (02) 4447 2050
Fax: (02) 4447 2050
Top 10 Problems
and how a Support Plan can help...
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Technology
Problem |
Underlying
Cause |
How a Support
Plan Helps |
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| 1) | Our Backup regularly fails, yet we have the latest hardware & software | Software and data is always changing (stored data can increase dramatically overnight). Files are left open, documents get corrupted, the tapes and heads get dirty. | Regularly restoring data from the backup will verify that data is being correctly written to the tape and not lost through incorrect storage and transport offsite. Regularly cleaning the drive will ensure longevity. |
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| 2) | We still get Viruses even though we have the latest software | Virus definitions are not up to date. Background scanning has been disabled, or stopped. Security patches haven't been applied on the server. | By ensuring that you have the latest virus definitions, that all computers are scanning correctly, and all security patches are applied to the servers and workstations. |
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| 3) | We have a firewall but our systems were hacked | Hackers and viruses discover bugs in common software and then exploit these to gain access. | Security patches and updates are released weekly and need to be applied in order to prevent unwanted access, even if you have a firewall. |
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| 4) | Our systems keep crashing | All software, including Windows will become corrupt after a period of time. This causes crashes, computers to run slowly and other system instability, which further exacerbates the problem. | Regular de-fragmenting of the hard disk, applying operating system updates and patches, and also reformatting and reinstalling all software from scratch, will improve the speed of computers and make them run much more smoothly. |
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| 5) | We don't make full use of our computer systems | Computer software is improving all the time and most people make use of less than 20% of their systems’ capabilities | Having an engineer onsite at regular intervals means that all staff are able to ask questions and get answers on the spot. Where possible, we can also provide basic training. |
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| 6) | Our server Hard Disks crashed and we lost all data, had a large bill to rebuild the server, and we were without it for 3 days. | Hard disks are physical devices that spin at over 7,200 RPM every minute that the server is on. Over time they wear out, and eventually fail. | Each time the server encounters a problem while attempting to store data on the hard disk, it makes a record in the systems logs. Checking these logs enables us to predict the likelihood of a hard disk failure before it happens. |
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| 7) | We are downloading too much from the internet and believe staff are using it excessively for non work related activities | Lack of understanding by computer users means that every time they click on a page they are downloading data. Usually only a couple of people abuse their Internet privileges. | Regular reporting on Internet downloads and Internet sites accessed identifies excessive internet users, and allows management to communicate an “acceptable use” policy to key offenders. |
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| 8) | Our Hard Disks crashed and we lost all our data even though we have a RAID | Most RAIDs allow for one disk to fail without any disruption or data loss. If two disks fail, all data is lost. Without maintenance, a disk failure is likely to go unnoticed, until whatever caused the first disk to fail, causes a second disk to fail. | Monitoring the status and performance of each individual hard disk that comprise the RAID, will detect disks that have failed and often ones that are likely to fail. Replacing them in time, will prevent an extremely costly system failure. |
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| 9) | Our computers keep freezing | Overheating due to worn-out and dirty fans. | Regularly cleaning or replacing all CPU fans (provided free as part of your Support Plan). |
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| 10) | Our Server is unreliable and unstable | A server runs many programs at once to provide mail, printing, security, internet, file storage and other services. Although these programs are separate, they have to coexist on the same server. Different versions, updates and/or patches can all create issues and cause the server to be unstable or crash. | There are many log files in the server that provide detailed histories of events that occur on the server. When viewed by an experienced engineer, these provide information to rectify the cause of a problem and prevent it from happening again. When all major and minor issues in the log files are resolved, the server becomes much more reliable. |
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